Setting up E-mail 2 - How to get your email program working

(Note: If we have not yet moved you to our new server, please click here to view the old e-mail instructions)

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We recommend that you print this page out.

(See below for notes if you use BT Internet as your Internet Service Provider)

Now that you've set up your mail accounts (if you haven't, click here), you need to tell your mail client program how to work with them. The instructions which follow are for Outlook Express version 5, but if you have a different version of Outlook Express or another mail program such as Eudora, things work in a similar way.

Click on Tools .. Accounts
Click on Mail
Click on Add.. Mail

The internet connection wizard should now take you through the stages needed to set up your mail account. The information you need to put in will be something like this:

Display Name : Fred Bloggs
Email address : fred@bloggs.co.uk
Incoming mail server (POP3 server) : mail.bloggs.co.uk
Outgoing mail server (SMTP server) : Enter here the smtp mail server of the ISP you use to connect to the internet. For example if you connect using freeserve, you can use smtp.freeserve.net.

User Name : This is the same as your e-mail address

Password : your mailbox password
Secure password Authentication is not needed.

Now that you've set up your mail account, try sending yourself an email. If it goes and comes back OK, everything is well. (You may need to press "send/receive" or "check for new mail" twice to get the message to arrive.) If things don't work, check all the settings you entered above for mistakes (in Outlook Express 5 choose tools .. accounts .. and double click on the mail account to check the settings).

Notes for BT Internet users

If you use BT Internet to access your email there are some additional steps you'll need to take in your e-mail client to be able to send e-mails, as below:

If using BT Internet with Microsoft Outlook, from the 'Tools' menu select 'E-mail accounts'. Select 'View or change existing e-mail accounts' and then click 'Next'. Select your Alberon account and click 'Change...'. Click on 'More Settings' on this e-mail accounts screen. Then click on the 'outgoing server' tab. Check the box next to 'My outgoing server (SMTP) requires authenticaion' and check 'Log on using'. In the user name enter the part of your BT Internet e-mail before the @ sign. So if your email is 'alberon@btinternet.com' enter 'alberon' in the user name box. Enter the e-mail password you have arranged with BT in the password box and click OK.

If using BT Internet with Microsoft Outlook Express, click on the 'Tools' menu and 'Accounts'. Select the 'Mail' tab and click on your Alberon account. Then click on 'properties' on the right hand side. Select the 'Servers' tab. Leave the settings as they are, except make sure the box at the bottom next to 'My server requires authentication' is checked. Click on 'Settings' to the right of this. Check 'Log on using'. In the user name enter the part of your BT Internet e-mail before the @ sign. So if your email is 'alberon@btinternet.com' enter 'alberon' in the user name box. Enter the e-mail password you have arranged with BT in the password box and click 'OK', 'OK' and 'Close'.

Final step for BT Internet users. By default, BT users can only send e-mail from their BT accont. To be allowed to send e-mails from your alberon account you'll need to call up BT technical support and ask them to allow you to send e-mails from your Albeorn e-mail address. So if you e-mail was name@domain.com you'd ask BT to allow you to send e-mails from domain.com. This might then take two days until it works, and in the mean time a box may repeatedly pop-up asking you to re-enter you password, even when you've entered it correctly.

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